(a) Each utility shall use all practicable means to avoid interruptions to service, including maintaining appropriate levels of maintenance and planning for unexpected events.
(b) Should interruptions occur, a utility shall re-establish service within the shortest time practicable consistent with safety.
(c) Each utility shall keep a record of all interruptions to service.
(d) Each utility shall include in its record of service interruptions the following:
(1) The date and time of interruption;
(2) The approximate number of customers affected;
(3) The date and time of service restoration;
(4) The cause of such interruption when known; and
(5) A description of steps taken to prevent its recurrence.
(e) Each utility shall provide emergency notification of service interruptions to the department as provided in En 504.05(a).
(f) Each utility shall report all service interruptions on department “Form E-23, Monthly Report of Interruptions of Service,” dated October 2023, pursuant to En 509.09, once a month, if any interruption occurs.
(g) When service is interrupted to perform work on lines or equipment, such work shall be done at a time causing minimum inconvenience to customers consistent with the circumstances.
(h) Customers seriously affected by interruption to service to perform work on lines or equipment shall be notified in advance, if practicable.
(i) A utility shall provide actual notice of a planned service interruption to any customer of which it has notice whose service will be interrupted and who would encounter a potentially life-threatening situation as a result of a service interruption of the type planned.
(j) Additional requirements shall be contained in En 1203.19.