Part 11 Home Energy Fair Practices Act and Energy Consumer Protection Act - Rules

New York Codes, Rules and Regulations [NYCRR]

Title 16. Department of Public Service

Chapter I. Rules of Procedure

Subchapter B. Procedures and Requirements Concerning Consumer Protections

Section	Description
11.1	Purpose.
11.2	Applicability of rules.
11.3	Applications for residential service.
11.4	Termination or disconnection of residential service, and suspension of distribution service pursuant to Public Service Law, section 32(5).
11.5	Residential service - special procedures.
11.6	Voluntary third-party notice.
11.7	Service to entire multiple dwellings.
11.8	Service to two-family dwellings.
11.9	Reconnection of service, restoration of commodity supply, and conditions for ending suspension of distribution service.
11.10	Deferred payment agreements.
11.11	Budget or levelized payment plans.
11.12	Residential service deposits.
11.13	Meter readings and estimated bills.
11.14	Backbilling on residential accounts.
11.15	Late payment and other charges.
11.16	Contents of bills.
11.17	Notification requirements.
11.18	Emergency disconnections of residences.
11.19	Inspection and examination of distribution utility apparatus.
11.20	Complaints to the utility.
11.21	Emergency hotline.
11.22	Waiver.
Shared Meter Regulations
11.30	Definitions.
11.31	Commission's designee.
11.32	Service to shared meter account.
11.33 - 11.36	[Repealed]
11.37	[Repealed]
11.38 - 11.39	[Repealed]

(Statutory authority: Public Service Law, art. 2, §§ 4[1], 30-53, 66[1], 80[1])

Note: In chapter 186 of the Laws of 1995, the Legislature amended Public Service Law section 52, the shared meter law, and directed the commission to promulgate rules necessary to conform with the amended law, including addition of some new provisions. In the interest of streamlining regulations, provisions of Public Service Law section 52, not relevant to these additions, are not repeated herein.