Part 275 - Notices of Discontinuance and Complaint Procedures

New York Codes, Rules and Regulations

Title 16. Department of Public Service

Chapter III. Gas Utilities

Subchapter D. Rates and Charges

Section	Description
275.1	Notice of discontinuance - time.
275.2	Notice of discontinuance - format.
275.3	No discontinuance without verification of delinquent account.
275.4	Rapid posting of payments in response to notices of discontinuance.
275.5	Days when discontinuance of service is not permitted.
275.6	No additional notice required when payment by check is subsequently dishonored.
275.7	Discontinuance of service to entire multiple dwellings.
275.8	Billing disputes.
275.9	Publicizing complaint procedures.
275.10	Hardship procedures.
275.11	Reconnection.
275.12	Special procedures during cold weather periods.
275.13	Survey of residential customers previously disconnected for nonpayment or theft of service.
275.14	Voluntary third-party notice prior to discontinuance of service.
275.15	Installment plans for residential customers.

(Statutory authority: Public Service Law, §§ 4, 20, 66, 71 and 72)